PT.PLN the branch tanjungpinang is a company state-owned business entities that play a role supplying electricity to household activity and production. The function of institutions is a very vital to sue the capacity to meet the needs of customers with a broad. The thing for a problem if PT.PLN tanjungpinang branch can not meet the needs of customers as often happens when this extinction electricity rotation and make public perceptions in pt.pln branch tanjungpinang become less good. In this research title this trophy is public perceptions in the quality of service by PT.PLN Tanjungpinang the branch of the city , with the formulation of a problem which it is poured into a sentence ask which are how the influence of public perceptions in public service. Public perceptions of indicators covering attention, understanding and service quality indicators covering tangible, reliability, responsiveness, assurance and empathy .Then the researcher can take the basis of research. Population and sample in this research is Sungai Jang subdistrict as many as 96 people, sample withdrawal technique using incidental sampling. This associative research writer use to know the relationship and variable influence public perceptions in public services , data collection through kuisioner and techniques of observation. Data processing technique used calculation computerized program Statistical Product and Service Solution (SPSS) and hypotheses in a test using statistical analyses which includes engineering a correlation coefficient (of closeness two variables) and the regression coefficient (entanglement two variables). The conclusion of this research is a correlation there are calculations 35.6 % with product moment, there is no significant influence public perceptions and the quality of services between PT.PLN tanjungpinang city branch , and the results of the determination of the coefficients 12,7 % SPSS 17 a version of the program with the provisions which means there is no significant and positive influence perception between the community towards variable variable quality of public service by the PT.PLN company tanjungpinang city branch , while the rest other variables that influenced not screened. Advice that can be given is that PT.PLN the branch tanjungpinang must have a power station machine that adequate being able to meet the needs of the people in the city of tanjungpinang and has reserves of machine power plants to anticipate if machine main power plants damaged so as to be able to overcome the problem of electricity crisis to prevent the society continue to be confronted with a situation the blackout or taking turns that are deeply disturbing routine by the society.
Keywords: Public Perceptions , Service Quality